When you purchase a Downtime, Sleep, Dream or LEVITATE mattress, you will get to enjoy a 100-day free trial from the day you receive them. Try out the mattresses and make up your mind. If you're not satisfied with your product purchase within 100 days, your payment will be refunded to you fully with no extra fees.
To request a return, fill their Online Return Form; their support team will get back to you in 1-3 working days. Users must ensure that the returnable item is in good, usable condition. Returned mattresses will then be donated to charity or discarded by HipVan. Finally, once your refund is processed, you will receive a confirmation email.
Shop smart on HipVan with its 14 Day Price Protection policy. If you notice that the item you purchased within the last 14 days is now at a lower price, you can request a "difference" refund. This only qualifies for items purchased on HipVan.com. To apply for a refund request, email their customer service team.
Keep in mind that this policy is not applicable when the price difference is based on another newly running promotional discount. Discount codes cannot be stacked too.
HipVan customers can enjoy easy instalment plans using the following credit cards with 0% interests:
DBS Asia Pay lets you split your payment over 12 months. This is only valid for DBS VISA/MasterCard & POSB MasterCard Credit cardholders. You will need to spend a minimum of $500 to $5000 per transaction to be eligible.
Hoolah Instalment Plan allows you to make 3 split payments over the span of 3 months. All Singapore residents aged 18 and above with a debit or credit card issued by any bank is eligible. Spend a minimum of $100 to qualify.
Amex Instalment Plan gives you the liberty to spread your payments over 12 months. The plan is available for Amex consumer cardholders only. Place orders above $500 to $5000 per transaction to enjoy this plan.
Get rewarded when your friend signs up for an account using referral links or a coupon code from you! Your friend will receive a $50 HipVan coupon for a minimum purchase of $200. For every successful sign-up from a friend, you will be entitled to receive a $50 off HipVan promo code too. More perks, more fun!
To redeem your credits, click on 'use store credits' and add your credit amount at the checkout page. These credits are stackable over other promotional codes.
Log in to your account to check your credits balance and referral history.
Bulk discounts are available in sizable bookings for orders amounting to over $5000. To make bookings, send a direct email to the customer service team.